The same information gets touched too many times.
Typed into Shopify, copied to a spreadsheet, re-entered on the invoice. Every copy is time lost and a chance for an error.
Growth & Operations · English & Español
Your business shouldn’t run on memory.
We turn manual work, disconnected tools and scattered information into practical systems your business can actually use.
South Florida · Serving the U.S.Built, tested & documented
A typical Monday, 9:14 AM
Six things someone has to remember.
- Call supplier about the short delivery?? Short delivery → supplier follow-upCreated on receiving · PurchasingAssigned
- “Did anyone answer the lady who asked for a quote yesterday?” Quote request → CRM + replyOwner notified if no answer in 2hAnswered
- Fileinventory_FINAL_v3 (2).xlsx Inventory → one source of truthShopify, reconciled weeklySynced
- InboxRe: Re: Fwd: new price list Prices & costs → updated on arrivalMargins stay accurateAutomatic
- Remind Ana to post the hours on Google Google Business Profile → completeHours, services, reviews set upDone
- Who has the password for the Facebook ads?? Accounts & access → documentedIn the owner’s name, with backupDocumented
Everything depends on one person remembering, in the right order.
Works with the tools you already use
ShopifyMakeBrevoWhatsAppGoogle Business ProfileMeta AdsCRMsGoogle SheetsThe real problem
More tools won’t fix a broken process.
Most businesses already have software. What they’re missing is a clear path for information to move from one step to the next — without someone carrying it by hand.
Your apps work. Your process doesn’t.
The CRM, the store, the inbox and WhatsApp each do their job. The gaps are in between — and that’s where leads, stock and follow-ups get lost.
You find the problem after it has already happened.
The stockout, the unanswered lead, the cost nobody updated. Without checkpoints and alerts, you only see it when a customer does.
If your business only works because someone remembers what to do next, that’s not a system.
Find the gapWhat we build
We build the systems behind the business.
Four areas of work, one approach: understand how your business runs, fix the logic, then connect the right tools.
Process Digitization & Automation
01Automate what repeats. Keep people where judgment matters.
Your team repeats the same admin work every week: data entry, follow-ups, status updates, reports. We turn it into clear workflows with alerts, a person checking the exceptions and a manual backup if something fails.
Not automation for its own sake. If a step shouldn’t exist, we remove it instead of automating it.
Talk about your processE-commerce Operations
02The operation behind the storefront.
When the catalog, variants and SKUs are a mess, nothing downstream can be trusted. We structure your Shopify data so inventory, costs and reports are reliable — and fix what happens after the product page: purchasing, receiving and reconciliation.
“After the inventory, we obtained reliable data. What I valued most was the organization and support.”
Business Digital Setup
03The digital foundation your business should already have.
Customers search for you before they call. We set up the profiles, accounts, tracking and contact paths that make your business easy to find, easy to reach and possible to measure — organized, documented and in your name.
Not a one-time listing. We leave everything organized, with access you control.
Get your foundation rightPaid Ads & Tracking
04Ads + the systems behind the ads.
Ads without tracking or follow-up are money spent in the dark. We set up Meta Ads with the Pixel, events and landing flow planned from the start — so every lead has somewhere to go and someone to answer it.
No guaranteed sales or ROAS. We make results measurable. Ad spend is paid directly by you, separate from our fees.
Talk about your adsHow we think
What actually happens after this button is clicked?
Most providers start with “use this software.” We start with the questions nobody asks until something breaks.
1
Who receives it?
A named person — not a shared inbox nobody checks.
2
Where is it saved?
One record in one place, instead of three half-copies.
3
Who responds, and by when?
A clear rule, with a reminder before it’s too late.
4
What if it fails?
An alert goes out, and there’s a manual backup everyone knows.
5
How do we know it worked?
A confirmation and a status anyone can check.
6
When does a person step in?
Unusual cases go to a human, with the context to decide.
That level of detail is the work. It’s also what keeps a system running six months after it’s built.
How we work
We don’t start with automation. We start with the process.
Good automation starts with understanding the work. Six steps, in this order, every time.
- 01
Understand
Map how the work really happens: people, tools, exceptions.
- 02
Simplify
Remove the steps that exist only because they always have.
- 03
Connect
Choose the simplest tools that fit, and link them.
- 04Not step 1
Automate
Now we automate the work that repeats.
- 05
Test
Real scenarios, edge cases and what happens when it fails.
- 06
Hand off
Documentation, clear owners and a backup plan.
Automation comes after clarity.
We fix the process before adding more technology. Your tools should work together — not create more work. And everything we build is explained in plain language, in English or Spanish.
Setup / Implementation
A defined project that ends with a working system.
We take one process, build it and hand it over tested and documented. You own what we build — no retainer needed to keep it running.
- Diagnose
- Design
- Build
- Test
- Document
- Hand off
Optional
Maintenance & optimization
If and when you need us after the handoff.
- Monitoring
- Small adjustments and troubleshooting
- Improvements as the business grows
- Ongoing Ads management
“I’ve been the person checking the numbers and wondering why a simple task took so long. That’s where I start.”
Iliana Rivero
Founder, Top DM World · South Florida
Founder, Top DM World · South Florida
Built from real operations
Experience from inside the business, not from a software demo.
Top DM World is led by Iliana Rivero, a consultant who has worked inside retail and e-commerce operations: reconciling inventory, cleaning up catalogs, tracking costs, following up with teams and customers.
That’s the lens we bring. We know where processes break because we’ve been the ones fixing them — and we explain everything in plain language, in English or Spanish.
- Retail operations
- Shopify
- Inventory & variants
- Costs & purchasing
- Invoicing
- Customer service
- CRM & lead management
- Automation workflows
- Digital marketing & Ads
- Reporting
We’re building our portfolio carefully. You won’t find inflated numbers here — only work we can stand behind.
Who it’s for
For businesses that are already running — and feel it.
Small and growing businesses in the U.S., especially South Florida, with real customers, real volume and too much work happening by hand.
- Retail
- E-commerce
- Fashion
- Restaurants
- Local services
- Professional services
A good fit if…
- Your team repeats the same admin work every week.
- Important information lives across tools and spreadsheets.
- Your Shopify operation needs more control.
- You want Ads — with tracking and follow-up done right.
- You want a system built, tested and documented, not just advice.
Probably not yet if…
- You’re looking for guaranteed sales or ROAS.
- No one on your side can explain how the process works today.
- You want sensitive customer conversations fully automated, with no human review.
- You want a complex setup before the simple version is proven.
Do I need to change the tools I already use?
Usually not. We start with the process and work with the tools you already have whenever they can do the job. We only recommend something new when there’s a clear reason.
Do you only work with Shopify stores?
No. Shopify is one area of expertise. We also work with retail, restaurants, local service and professional service businesses that have repetitive admin work or disconnected tools.
Do I have to sign a monthly retainer?
No. Most work is a defined setup project that ends with a working, documented system. Ongoing maintenance or Ads management is optional.
Do you guarantee sales or ROAS with ads?
No. We set up campaigns, tracking and follow-up so results are measurable and every lead is handled — but no honest provider can guarantee sales or ROAS.
Do you work in Spanish?
Yes. We work in English and Spanish, including documentation and training for your team.
Do you only work in South Florida?
We’re based in South Florida and work with businesses across the U.S. Most of the work can be done remotely.
Start here
Start with one process.
Tell us about the one thing that takes more work than it should. We’ll look at it and suggest the simplest practical next step.